Employee Experience Director
Job Posted: 18 February 2020
Company: Seattle City Light
Closing Date: Open Until Filled
Location: Seattle, WA


Seattle, Washington is a very welcoming community with a rich tapestry of thriving businesses and vibrant cultures with an emphasis on diversity. A beautiful city, Seattle sits on the shores of Puget Sound with sweeping panoramic views of mountain ranges and water. Home to the University of Washington and major corporations such as Starbucks, Microsoft, Nintendo, Amazon and Boeing, Seattle offers its residents a high quality of life with urban pleasures such as world-class restaurants and hotels, professional and collegiate sports and a lively arts and culture scene. Additionally, with its temperate climate, outdoor recreation opportunities abound!

Seattle City Light, a department of the City of Seattle, is one of the nation's largest municipally owned utilities in terms of customers served. Over the years we have worked very hard to keep Seattle's electricity affordable, reliable, and environmentally sound. Today City Light is a recognized national leader in energy efficiency and environmental stewardship. The State of Washington is one of the leaders in environmental issues and laws and as such, customers of Seattle City Light believe that their utility should also be at the leading edge of technology and renewable energy. We have approximately 1,800 employees, with the majority represented by 15 unions. At City Light everything starts with Safety. We are committed to a workplace safety culture that ensures every employee returns home safe.

We are looking to add a strong individual to shape the culture of our organization by leading a cultural transformation with a systematic understanding of how to ensure culture changes are embedded across all levels and achieve business outcome goals. This is a new role at City Light and the successful candidate will have a hand in developing this strategic role. You will champion City Light’s culture and values by partnering with Utility leaders to help design and support integrating employee experience touch points.

Reporting to the People and Culture Officer, the Employee Experience Director is a key member of the Utility’s leadership team and is focused on putting employees first while supporting our business and being as clear and transparent as possible, so employees understand how and why decisions are made.

Job Responsibilities


  • Ensure Division Administrators are properly trained in all employee-related HR practices to appropriately respond to issues and concerns; 
  • Drive effective employee communications in partnership with the leadership team;
  • Identify and address components of workplace culture that impede organizational and individual effectiveness in a manner consistent with our organizational values; 
  • Manage, inspire, and develop the employee to deliver results, share best practices internally, benchmark externally, scale and grow their skills and impact; 
  • Identify and track success metrics for employee experience solutions; and,
  • Develop, direct, and monitor strategies aimed at enhancing the employee experience.


  • Serve as a member of the People and Culture leadership team and work closely with them to build a world-class dynamic and develop and implement best practices that enable growth, drive change when necessary, and scale the organization; and,
  • Serve on utility wide and citywide groups to advocate for the employee experience.


  • Partner with cross-functional subject matter experts to help design and execute strategies for how we staff, onboard, develop, motivate, retain, and organize work;
  • Utilize relevant information, metrics, and indicators to gain insight on people issues, in order to provide leadership teams with the appropriate clarity for people related initiatives and priorities; 
  • Champion change, create an environment that supports continuous learning and development, and guide all levels of staff through periods of organizational evolution; 
  • Implement and sustain foundational pillars for developing and engaging our employees; and,
  • Perform other related duties of a comparable level/type as assigned.

Required Qualifications

Education: Bachelor’s degree in business or public administration, human resources, organizational development, or a related field.

Experience: Substantial management and leadership experience in public or business administration, human resources, organizational/strategic development, employee engagement, employee experience, organizational effectiveness, and/or related area of responsibility typically gained through 10 or more years progressively responsible assignments, at least 3 of which experience were as a manager or supervisor in a large, complex multicultural and diverse organization.

Candidates must demonstrate their commitment to and involvement in activities that create and sustain a workforce free of racism and discrimination and that values and champions diversity. Seattle City Light operates facilities throughout Washington State. Travel to remote work sites is required on an as-needed basis.

Certification/License: Washington State Driver’s License is required.

Desired Qualifications
Ideal candidates will be self-starters, willing to step-up to a challenge and define their own role while striving to prepare City Light for the employment challenges that confront us, both now and in the years to come. Other desired skills include:

  • Highly effective, influential change agent, and a high impact, emotionally intelligent professional; 
  • Proactive, customer-focused, results-oriented style and approach and must be able to lead cultural change; 
  • Demonstrated experience with organization-wide initiatives and ability to work effectively in an environment of change; 
  • Demonstrated experience aligning business strategy to outcomes; 
  • Demonstrated ability leading conflict resolution and change management efforts; 
  • Experience improving and designing HR related processes, practices, and policies;
  • Experience managing projects or successfully implementing programs; 
  • Strong problem-solving abilities and tenacity to build solutions from scratch;
  • Ability to build strong working relationships and work collaboratively across all levels of the organization, including remote areas;
  • Outstanding written and verbal communication skills; must be an articulate and persuasive communicator; 
  • Ability to explain, question, actively listen, and facilitate the communication of others to leave participants feeling heard and respected; 
  • Strong analytical skills in order to accurately assess employees’ needs, evaluate feedback, and translate those into actionable recommendations to improve the work environment;
  • Critical thinking and exercise of sound judgment related to complex employee matters;
  • Ability to maintain confidentiality;
  • Flexibility to be proactive in a fast-paced, ever changing environment and self-directed with ability to manage/complete multiple projects with competing deadlines; 
  • Demonstrated experience effectively supervising employees in a complex, union environment; and, 
  • Limited supervision and direction are provided, as this individual can operate and drive results and set priorities independently.

To be considered for this opportunity, please submit a completed application via this bulletin and attach the following:

  • A cover letter describing how your qualifications and experience meet those required and desired for the position and a Resume and send to [email protected]

Job offers are contingent on the verification of credentials and other information required by the employment process including the completion of a background check which includes criminal history and driving history review.

Want to know more about Seattle City Light? Check out our web page: http://www.seattle.gov/light/.