Senior Labor Relations Manager
Job Posted: 1 June 2020
Company: USC Auxiliary Services (The University of Southern California)
Closing Date: Until Filled
Location: Los Angeles, CA


Candidates apply here.  

USC Auxiliary Services, one of the largest divisions at The University of Southern California, is focused on making a difference for over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day. Through our innovative services, our six central business units (USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel and the Los Angeles Memorial Coliseum) collectively create the best USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike. Auxiliary Services works tirelessly to welcome all visitors into the Trojan family and we are driven to succeed by our commitment to USC’s core values.

At the core of Auxiliary Services, the Human Resources and Payroll team focuses on employee and labor relations, learning and development, recruiting, hiring, compensation, and payroll services for the vast and diverse division. Whatever the position or whomever the employee, we are here to help make the workplace both as challenging and as rewarding as possible. It is our mission to ensure that our team members receive the best USC experience throughout their careers at the University by creating a spirited culture of excellence and community.

We are seeking a Senior Labor Relations Manager to join our rapidly growing team.

The Opportunity:

With our unionized environment, our Senior Labor Relations Manager is crucial to maintaining employee satisfaction and collective bargaining agreement compliance. You will monitor our employee relations and grievance processes to ensure that Auxiliary Services always remains within appropriate bounds. Most importantly, you will set the tone, engaging employees in their business units and developing managers, ensuring that internal client satisfaction with HR service is 100%!

The Accountabilities:

  • Serve as Local 11 union adviser and assist with all labor relations matters. Responsible for overseeing employee relations, disability, and workers' compensation.
  • Perform special projects as needed, including, but not limited to employee roster, Term Break, temporary staffing, and updating job descriptions and policies.
  • Manage operations and staff involved in the administration and delivery of payroll and personnel programs and services. Develop and coordinate programs and services with appropriate University offices.
  • Hire, train, and supervise staff involved in payroll processing and delivery of specialized personnel services such as training and employment.
  • Schedule, prioritize, and assign work. Assess performance and provide feedback. Counsel or discipline as required.
  • Develop affirmative action plans and goals. Maintain statistics necessary to monitor the effectiveness of programs. Interact with the University affirmative action office to provide information and assist in researching complaints.
  • Assist managers and supervisors with staff salary administration. Advise on new hire salaries, salary adjustments, reclassifications, and promotions. Assist in developing job descriptions. Ensure classification and salary practices are consistent with University policy. Participate in and analyze surveys. Make appropriate recommendations.
  • Work with management to project current and future staffing needs. Develop short- and long-range strategic plans for effective recruitment, development, and staff utilization. Establish and maintain planning, control, and reporting activities.
  • Responsible for the internal resolution of employee grievances.
  • Oversee the departmental interface and administration of collective bargaining agreements and grievance procedures.
  • Interact with the benefits, disability, and worker’s compensation offices to distribute benefit information and submit required documentation.
  • Provide research and background information to facilitate administration and delivery of employee benefits.
  • Perform other related duties as assigned or requested. The University reserves the right to add or change duties at any time.

The Qualifiers:

  • Education: Juris Doctor (JD) required
  • Experience: 5 years.
    • Experience with unionized environments and collective bargaining agreements.
    • Strong written and verbal communication skills. Exceptional customer service and interpersonal skills.
    • Experience with the development, execution, monitoring/measuring, and/or co-managing of internal customer service and/or guest satisfaction programs is preferred.

What We Prefer:

7+ years of extensive Labor Relations experience in a unionized environment.
Ability to manage, oversee, lead, coach, train, and evaluate employees.

The Trojan Family Rewards:

We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families including:

  • Benefits: dental and vision plans, tuition assistance for our employees and their families, paid time off, flexible spending accounts, 2:1 retirement plan contributions, child care centers and up to $50,000 housing subsidy. And because we are a qualifying public service organization, you may qualify for Public Service Loan Forgiveness (PSLF) for educational loans. Don’t believe us? Visit
  • Perks: discounts to USC sporting events, USC Bookstores, wireless plans, travel, accommodations, and local entertainment.
  • Career Growth: We are the largest private employer in Los Angeles offering tremendous development opportunities in multiple fields and industries. The Trojan Network connects current and previous members of the Trojan family to create an endless professional network.

This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!

As an equal opportunity employer, USC values and promotes diversity and inclusion in the workplace. The work culture thrives on mutual respect, trust, and synergy amongst all of its members.

USC has great minds that transform the world with their talents and research. Will you be one? Join us.