Director, Human Resources & Labor Relations
Job Posted: 19 May, 2021
Company: MASS MoCA
Closing Date:  Until Filled
Location: North Adams, MA



The Director of Human Resources and Labor Relations will lead organizational design, professional development, performance management, talent acquisition, mediation, and Diversity, Equity, Accessibility, and Inclusion culture initiatives. In addition, the Director of Human Resources and Labor Relations will drive HR best practices and oversee the execution of collective bargaining agreements.

Reporting to the Interim Director of the Museum, the Director of Human Resources and Labor Relations will manage, coach, and mentor the human resources team. They will bring strategic talent skills, expertise in core human resource functions, and a deep commitment to Diversity, Equity, Accessibility, and Inclusion. This is an exciting opportunity for an experienced human resources leader to develop strategy and implement best practices designed to enhance the overall employee experience at MASS MoCA.

Duties and Responsibilities

Institutional Responsibilities

  • Support the Museum’s mission, values, vision, and core commitment to the visitor experience, community engagement, and institutional relevancy for the future
  • Contribute to and support the museum’s strategic plan, annual priorities, and institutional initiatives such as Diversity, Equity, Access, and Inclusion
  • Design and implement strategies, including contributing to ongoing education programs, to build the capacity to work effectively, respectfully, and equitably in alignment with DEAI priorities and plans
  • Contribute to a positive organizational culture based on mutual respect, and a spirit of collegiality, cooperation, and openness to many perspectives
  • Participate in a culture of ongoing learning, collaboration, innovation, creativity, and community engagement

Leadership & Organizational Development

  • Lead the design, development, and implementation of HR programs, policies, and strategies tailored to meet Museum needs and programmatic goals; evaluate strategies to measure the achievement of established goals and provide for effective management of resources
  • Act as an advisor, leader, and resource on all related organizational development and human resource matters; provide consultation to management on organizational design and talent management issues
  • Drive employee engagement and retention efforts, collaborating with leaders to develop effective internal communications strategies, processes, tools, and training to promote a positive institutional culture
  • With the Human Resources Manager and team, develop human resource management policies, systems, and processes that contribute to the acquisition, retention, motivation, and development of museum managers and teams

Talent Acquisition & Management

  • Nurture a culture of belonging and trust to attract and advance diverse talent, and ensure that systems that affect advancement are fair and equitable
  • Develop an innovative vision for talent acquisition and establish best-in-class recruitment practices to meet current staffing needs and build a pipeline for the future
  • Develop strategy for ensuring diverse slates of candidates (internal and external) and establish and implement processes for external hiring, internal role changes, and promotions
  • Implement talent management tools including analytics, compensation surveys, and performance management processes to strengthen a strategic, goal-driven management and culture

Labor Relations & HR Administration

  • Serve as primary Labor Relations Officer with responsibility for developing and executing the labor relations strategy and providing day-to-day administration and interpretation of MASS MoCA’s collective bargaining agreement.
  • Provide the Interim Director and Board of Trustees, as appropriate, with status updates and recommended actions to promote a positive workplace culture consistent with MASS MoCA’s values
  • Manage the labor grievance process by coordinating the investigating of all circumstances surrounding a grievance, evaluating the contractual positions, determining the validity and monetary impact on MASS MoCA, and negotiating the liability and/or financial settlement with the union representative
  • Handle or oversee arbitrations that are not resolved in the grievance process
  • Identify both short- and long-term issues in existing contracts and provide strategic solutions
  • Oversee investigations and advise MASS MoCA management on disciplinary and human resource matters involving union employees
  • Provide oversight of outside counsel relating to civil litigation
  • Handle or oversee administrative charges from the EEOC, DOL and NLRB
  • Develop and maintain communication with all levels of staff, including union representatives and program/department heads
  • Continuously review and leverage resources (staff, budget, technology) to ensure appropriate best practices in HR administration and procedures so that they are efficient, equitable, timely, auditable, and responsive
  • Work closely with the Interim Director, the Director of Finance and HR team to ensure compliance with federal, state, and local laws, and collective bargaining agreements
  • Manage the HR department budget; review and negotiate HR-related contracts and agreements


Qualifications & Skill Requirements

  • Minimum of 12 years of talent management/HR experience across a range of competencies; at least 5 years of experience leading in a unionized work environment
  • Professional certification: SHRM-SCP, SHRM-CP, PHR or SPHR a plus
  • Strategic thinking and problem-solving skills, with the ability to analyze and problem-solve situations of both technical and personal natures
  • Advanced knowledge of Microsoft Office, HRIS, and project management tools
  • Achieves goals and aligns interests through cooperation and collaboration with other groups and cross-functional teams, even where no direct reporting relationship exists
  • Excellent written and verbal communication skills, confident and effective in explaining concepts and situations to employees at all levels, including Board members
  • Ability to maintain high degree of confidentiality, professionalism, poise, tact, and diplomacy to accomplish work objectives
  • Excellent relationship-building skills with a demonstrated ability to work well with people from a wide variety of backgrounds
  • Problem-solving, the ability to identify root cause, realize, and implement solutions
  • Demonstrates vision, passion, commitment, and integrity, transparency, taking responsibility and building trust

Physical Demands

  • Regularly required to sit, talk, and hear
  • Frequently required to use repetitive hand motions and to stand, walk, reach, bend
  • Occasionally required to lift up to 20 pounds

Commitment to Diversity and Inclusion

MASS MoCA is committed to creating and maintaining a workplace in which all employees have an opportunity to participate in, and contribute to, the success of the institution and are valued for their skills, experience, and unique perspectives. To that end we acknowledge the inherent differences of our staff members. Differences and similarities between people include, but are not limited to, age, ethnicity, language and culture, economic status, educational background, gender, geographic location, housing status, marital status, mental ability, national origin, parental status, physical ability, political philosophy, race, religion, spiritual beliefs, sexual orientation, body shape and size, immigration status, indigenous heritage, and veteran status. This commitment is embodied in our institutional policies and the way we conduct ourselves at MASS MoCA, and is the foundation for a positive employee and visitor experience.

For more information about MASS MoCA please visit us at

To apply, please apply online at